Access to government services is set for further expansion as authorities move to strengthen the Huduma Kenya Programme, which currently operates 59 service centres nationwide aimed at improving efficiency and bringing public services closer to citizens.
The initiative continues to position itself as a one-stop model for service delivery, designed to reduce delays, improve convenience, and ensure Kenyans can access key government services without travelling long distances.
At a consultative meeting held at Harambee House with representatives from Ministries, Departments and Agencies (MDAs), Public Service, Human Capital Development and Special Programmes Cabinet Secretary Geoffrey Ruku pushed for wider integration of government services within Huduma Centres.
He stressed that all institutions that deal directly with the public must align their operations with the programme to enhance service quality and strengthen public confidence in government systems.
“We hold the key to shaping the public perception of government. Any MDA with citizen-facing services should ensure those services are not only available at Huduma Centres but are also delivered in a customer-friendly manner. This will enable us to serve Kenyans effectively in line with the mandate entrusted to the Government by the people,” said CS Ruku.
He further encouraged government departments to adopt proposals developed by the Huduma Kenya Secretariat, which are aimed at addressing staffing gaps and improving coordination in service delivery across agencies.
Under the proposed framework, institutions with adequate personnel would assign officers to Huduma Centres to serve citizens directly.
Where staffing challenges exist, the Secretariat proposes that Huduma Kenya personnel, systems, and infrastructure be used to deliver services on behalf of those agencies.
The approach would allow trained public officers stationed at Huduma Centres to handle selected services as delegated by relevant departments, reducing the need for every agency to maintain separate service points.
Officials behind the proposal also argue that the model would cut operational expenses by limiting the creation of standalone offices and reducing duplication of workspaces across the country.
At the same time, it is expected to maximise use of existing Huduma facilities while widening access to government services.
